Shipping & Returns

At h2v.co.in, products sold by us usually have free shipping for all the orders. But occasionally some products may attract shipping charges. The shipping charges are not fixed and depend on various factors like nature / category of your product, which location dispatched from, gross weight of the product, etc. This amount will be over and above the value of the product that you see on our Website.

The shipping charges on your order will be informed before your order is being placed at h2v.co.in. If you are placing your order through web or mobile, the shipping charge would reflect on the shopping cart / payment page.

We are committed to delivering your order accurately, in good condition, and always on time. Below are some more shipping related points:

  • Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
  • We make our best efforts to ensure that each item in your order is shipped out within 2-3 working days of the order date. However in some cases, it may take longer, upto 5 or more working days, to ship the order as the product may have to be procured by the seller where there is a heavy demand.
  • We process orders on all week days (Monday to Saturday), excluding public holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, we will only make shipments through reputed courier agencies.
  • While we strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and immediately notify us by sending an e-mail on care@leloo.com mentioning your order reference number. If you have accepted the parcel, and have received damaged item, raise a returns request from the order panel within 48 hours of delivery. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • You may track the shipping status of your order on our website, by clicking on Track button in the Orders Tab.


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